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Bausch Health | Marketing Case Study | Stark Raving Boston

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Building Trust and Hope: How We Connected Cirrhosis Patients with Breakthrough Research

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THE CHALLENGE
Patients with decompensated cirrhosis face a devastating reality: their liver function deteriorates unpredictably, often leading to life-threatening complications like hepatic encephalopathy that require emergency hospitalization. Bausch Health had developed an investigational drug that could potentially delay these crisis episodes, but they faced the clinical trial recruitment nightmare – how do you reach vulnerable patients dealing with a complex, frightening disease and convince them that participating in research could offer hope?

 

THE SOLUTION
We transformed a complex medical study into a beacon of hope for cirrhosis patients and their families. Rather than focusing on technical trial requirements, we created a comprehensive brand identity and recruitment strategy that spoke directly to patients’ fears and aspirations. Our materials didn’t just explain what the Red-C Studies were – they showed patients how participation could mean fewer hospitalizations, more time with family, and a chance to help others facing the same devastating diagnosis. Through empathetic messaging and clear educational content, we empowered patients to make informed decisions about their care while accelerating enrollment for two global studies. The result: a marketing campaign that treated patients as partners in breakthrough research, not just study subjects.

KEY OUTCOMES

  • Saved 4% of their total SaaS spend in the first 3 months, and 16% in the first year working with Zylo
  • Revealed 30% overspend in budget
  • Saved 10 hours per week, allowing more focus on strategic work
  • 75 contracts negotiated by Zylo in year one
  • Reduced number of applications by 10% while experiencing rapid growth
Patient recruitment cirrhosis clinical study branding development
Patient recruitment cirrhosis clinical study branding development
Patient recruitment cirrhosis clinical study branding development

Branding

A strong study brand identity was essential for recruitment success as it differentiated the Red-C Studies from competing clinical trials, built trust with potential participants, and created a lasting impression among site staff. Our approached focused on creating a franchise-level brand for the program that was customized for each individual protocol.

Patient recruitment cirrhosis clinical study branding development
Patient recruitment cirrhosis clinical study branding and illustration services
Patient recruitment cirrhosis clinical study brand development and marketing
Patient recruitment cirrhosis clinical study branding and illustration services

Custom illustrations

An integral aspect of our creative strategy was the development of a unique visual identity that not only captured attention in clinical settings but also encourage potential participants to engage with the study team. Our in-house design team meticulously crafted a collection of custom illustrations that served as the cornerstone of the campaign, ensuring a consistent aesthetic across all countries involved in the studies.

Patient recruitment cirrhosis clinical study content creation
Patient recruitment cirrhosis clinical study marketing and advertising
Patient recruitment cirrhosis clinical study brand development and marketing

Content creation

Considering the symptoms of hepatic encephalopathy, which include cognitive impairment and difficulty concentrating, our content team took care to develop materials that were easily accessible for this audience. Our focus on accessibility and health literacy ensured that interested patients had the materials they needed to make an informed decision to participate.

Patient recruitment cirrhosis clinical study content creation
Patient recruitment cirrhosis clinical study marketing and advertising
Patient recruitment cirrhosis clinical study illustration and branding

Learn how we can put our patient recruitment solutions to work for your next clinical trial.

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